The decision to reschedule or cancel the event / ticket validity is taken exclusively by the organizer, without the involvement of FUNTICKET.ro (SC ABIOGENESIS ABYSS SRL). The choice between rescheduling or cancellation is inevitable in the context of measures taken by the authorities to combat the spread of COVID-19, this is not attributable to the organizer of the event, nor to the company FUNTICKET.ro (sc abiogenesis abyss srl). The organizers of the respective events are the ones who have the power to decide on the return of the money on the purchased tickets and the conditions in which this return operation takes place. Our company is an intermediary that acts only within the limits of the mandate granted by the event organizers, does not make decisions regarding the cancellation / rescheduling of events, nor regarding the return of the ticket price. In case you do not agree with the decision of the organizer (communicated by Ia Bilet on his behalf), please contact the organizer directly to resolve the situation (mentioned on the ticket).
In accordance with the emergency ordinance no. 70 of 14 May 2020 on regulating measures in the context of the epidemiological situation caused by the spread of SARS-CoV-2 coronavirus, for events to be held during the period in which the right to organize events is suspended by the decision of their organizers and not FUNTICKET. ro (SC ABIOGENESIS ABYSS SRL) (including the period March 8 – September 30, 2020, but not limited to it) the following rules shall apply:
1. In case of rescheduling the event, the purchased access ticket can be used for the new date, the buyer benefiting from all the rights conferred by the access ticket on the date of rescheduling the event. The date of rescheduling the event cannot exceed September 30, 2021.
2. In case of cancellation of the event or in case of impossibility to use the access ticket on the date of rescheduling the event, the participant will receive from the organizer a voucher for the full amount paid to the organizer, voucher to be used to purchase products or services offered by the organizer , according to a regulation communicated by the organizer.
3. If the voucher is not used for the purchase of products or services by September 30, 2021 at the latest, the organizer will reimburse all amounts received from the consumer until December 31, 2021.
4. The organizer has the obligation to offer a period of at least 30 days to the ticket buyer to choose between keeping the ticket valid for the rescheduled event or transforming it into a voucher. After the expiration of the 30 days, the ticket automatically becomes valid for the rescheduled edition of the event.
FUNTICKET.ro.ro is an online ticketing platform (offering users independent brokerage services). Orders placed on the website www.FUNTICKET.ro are confirmed by a registration e-mail received after completing the order. Ordered tickets are sent in PDF / HTML format by e-mail after order completion.
Upon successful completion of an online order, the purchasing user receives the purchased tickets at the email address provided (for example, if he has purchased 5 tickets, he receives a file with 5 tickets), which he can then print to present at the entrance the venue of the event. Alternatively, the buyer can present the tickets directly on the smartphone screen, which we recommend. Access to the event for which tickets were purchased online is based on scanning the QR code on the ticket. QR codes are unique and each allows one person access to the event. Once a QR code has been scanned, another person cannot enter with it, not even at another entrance because all FUNTICKET.ro scanners work online and are synchronized in real time.
Simultaneously with the online purchase of tickets, FUNTICKET.ro communicates and individualizes the price for the brokerage services provided separately from the price of the purchased tickets. Exceptionally, the price of brokerage services is included in the ticket price, but is individualized at the time of purchase.
The e-mail firstname.lastname@example.org at which you can contact us, is managed through an internal system. Requests are taken in turn, they will be answered in their order, and sometimes, due to the large number of requests, the response process can take up to 48 hours or more, depending on the complexity of each. We assure you that all customers are equally equally important to us and that we make every effort to respond to you as soon as possible and to provide you with quality services. All communication with our clients is done only in writing (at the address mentioned above) in order to follow the discussions and to resolve your requests as efficiently, quickly and carefully as possible. We encourage you to use the address above and thank you for your understanding.
For the purchase of tickets, FUNTICKET.RO accepts the following payment methods:
Payment by card
On www.FUNTICKET.ro for card payments you pay exactly the value of the order without other additional commissions. Payments by debit or credit card are processed by http://www.euplatesc.ro/, FUNTICKET.RO partner in processing these payments. Communication with the processor is done through a secure SSL connection, the transmitted data being encrypted. All card information will be processed exclusively by the payment processor.
Payment by bank transfer
It is necessary to formulate a written request to email@example.com. for the transmission of banking data.
Return of ticket value
ATTENTION: FUNTICKET.ro will be able to return in case of cancellation of the order or event only the ticket price and not the price of the intermediation services related to the purchase made, but not later than the end of the year in which the purchase was made.
Cancellation of orders and return of tickets can be done if the organizer agrees and only if the buyer expressly requests it. If you choose to return the value of the poor, please provide us with an IBAN attached to the return request on firstname.lastname@example.org.
ATTENTION: For certain events the organizer is free not to allow the ticket to be canceled. The purchase of tickets for performances is exempted from the application of the right of withdrawal regulated by GEO 34/2014, in accordance with art. 16 lit. l) of the normative act mentioned above.
ATTENTION: Some organizers we work with have chosen that in case of event cancellation, to return the value of the tickets through FUNTICKET.ro, after 14 calendar days from the date of the announcement. In the unfortunate event of cancellation of such an event, you will be informed by e-mail and the money will be returned according to the wishes of the event organizer. Attention, only the value of the tickets is returned, not the commissions added over their price.
ATTENTION: Certain events on the site have individualized the price of brokerage services (regardless of its nature) included in the displayed ticket price.
The purchase of intermediation services, ticket issuance and related services, provided to the ticket buyer through the online platform, are exempted from the application of the right of withdrawal regulated by GEO 34/2014, in accordance with art. 16 lit.
A) of the normative act mentioned above. This price of the above-mentioned services appears from the event page and “follows” the buyer to the last payment page, it being distinctly highlighted. No additional price or commission is added without being displayed, except for those that appear on the site in all purchase and navigation steps. The ticket buyer expressly agrees with the start of the execution of the brokerage, ticket issuance and related services from the completion of the order. The ticket buyer declares that he understands that by completing the order he will lose his right of withdrawal, as a result of the complete execution of the contract by the Site Administrator.
According to the terms and conditions agreed at the time of ticket purchase, for certain events on the site the commission (regardless of its nature) or the price of the brokerage / ticket issuance services is added over the ticket price. In other words, the amount paid by you covers both the ticket price and the price of the services mentioned above.
FUNTICKET.ro will be able to return in case of cancellation of the order or event only the ticket price and not the fees related to the payment, nor the price of the brokerage / ticket issuance services related to the purchase made. The price of brokerage services is not refundable, given that this service was successfully completed at the time of ticket purchase and is not conditioned by the actual conduct of the event. This price of the services provided by our company appears from the event page and “follows” the buyer to the last payment page. No price or commission in addition to the ticket price is added without being displayed; all prices appear on the site in all steps of purchase and navigation. At the same time, please keep in mind that the purchase of intermediation services is exempted from the application of the right of withdrawal regulated by GEO 34/2014, in accordance with art. 16 lit. A) of the normative act mentioned above.
FUNTICKET.ro is an online platform through which the users of the site can purchase from the organizers access tickets to the events organized by them. Consequently, all responsibility for the users in connection with those events rests with the organizers. They assume full responsibility towards the ticket buyers for any delays, postponements, cancellations or for any other problems related to the events whose tickets were sold through the FUNTICKET.ro platform, for their unfolding in inappropriate conditions or in other conditions than those communicated publicly by the organizer or those provided by the relevant legislation, as well as for any restrictions imposed regarding the events of third parties involved in their organization or by the authorities. The organizer has the right to modify the dates of the event, the new information being announced through specific means of communication. Therefore, FUNTICKET.ro is not responsible for any claim related to the quality of the experience / service provided by the organizer. For any complaint regarding the above-mentioned issues or any other issues related to the organization of the event, please contact its organizer.
The purchased ticket can only be returned or exchanged if the event organizer accepts. Under no circumstances are refund requests received after the date and time of the event taken into account.
The return of the ticket can be made within the terms and in compliance with the conditions below, by sending a request in this regard to email@example.com:
If the return request is made before the date of the event, in case of repetitive events such as access to a location with a daily schedule, the return request may be sent at the latest before the start of the access program on the day immediately following the purchase of the ticket. (example: I buy a ticket at location x on August 1 and the first day of the program is August 2 starting with 08:00, the return request for the ticket in question can be sent no later than August 2 at 07:59 ). As a result of the cancellation of the ticket, the ticket buyer receives a voucher for the full amount paid as a ticket price (without other taxes, fees, costs, expenses incurred by the buyer during his purchase, including but not limited to the courier fee, booking fee, if applicable, etc.) or money in the account (without other taxes, fees, costs, expenses incurred by the buyer on the occasion of its purchase, including, but not limited to courier fee, booking fee, if applicable, etc. ). In all the above cases, the price of brokerage services is not refundable.
In case of loss or theft of online tickets, the buyer user is obliged to notify this fact to FUNTICKET.RO, at firstname.lastname@example.org, in order to replace the tickets. If the user does not notify FUNTICKET.RO in a timely manner, FUNTICKET.RO does not assume any responsibility for the use of those tickets by another person, nor for the impossibility of the original buyer to participate in that event based on lost tickets / stolen. Under no circumstances can tickets be returned after the event has taken place.
Commissions put over the ticket price on the site and in physical point
Some organizers that FUNTICKET.ro works with choose to add certain fees related to tickets over their price. So in some cases you will pay a higher amount than the one communicated on certain media channels both on the site and in the physical points of sale. FUNTICKET.ro will always display the final amount paid by the customer before he makes the payment.
Resale of tickets purchased through FUNTICKET.ro is prohibited or restricted by certain organizers. If you want to give up the tickets and recover your money on the purchased tickets, we recommend you write to the e-mail address email@example.com and request this. Attention, you must respect the terms and conditions from the chapter Returning the value of the tickets from the FUNTICKET.ro Terms and Conditions.
Network overload protection
FUNTICKET.ro can limit in real time the number of tickets available for a certain event when the demand (global or local) is very high to protect the network / platform from overloading and to ensure a pleasant shopping experience. As traffic decreases, tickets will gradually go on sale again. These practices are common, so sometimes you may notice exhausting fares and other tickets will soon be on sale.
Information note on personal data protection
According to the requirements of Law no. 677/2001 for the protection of persons regarding the processing of personal data and the free movement of these data, amended and supplemented, and of Law no. 506/2004 regarding the processing of personal data and the protection of privacy in the electronic communications sector, the site administrator will administer in safe conditions and only for the specified purposes, the personal data provided by users. We inform you that the personal data that users provide to the site administrator are processed in order to provide optimal services. Users understand and accept that the personal data they provide are processed in order to provide in optimal conditions by the site administrator advertising, marketing and advertising services, electronic communications services and services associated with the online event ticketing platform. Each user, at his own option, provides some of his personal data to benefit from the service offered by the site administrator. Refusal to provide certain data may lead to the impossibility of accessing certain services through the site. According to Law no. 677/2001, each user benefits from the right of access, of intervention on the data, the right not to be subjected to an individual decision and the right to go to court. At the same time, the user has the right to oppose the processing of personal data concerning him and to request the deletion of data. Users understand and agree that the deletion of their personal data will be followed by the inability to access the service provided by the site administrator. To exercise these rights, each user can make a written request in this regard, which can then be sent by e-mail to: firstname.lastname@example.org. The administrator of FUNTICKET.RO takes over the minimum data necessary for the process of buying tickets (invoicing) and sending it electronically (by e-mail).
Limitation of liability
FUNTICKET.RO is not responsible in any way, to any extent and does not bear any responsibility for the card payment processing service. FUNTICKET.RO is not responsible for any error and / or fraud arising from, or in connection with this service. However, although payment services are provided and directed in full and independently by our suppliers, FUNTICKET.RO will take all reasonable steps to limit as far as possible the risk of such errors and / or fraud. FUNTICKET.RO is not responsible for any changes made by the organizers on the events at which it sells tickets.
To the maximum extent permitted by law, FUNTICKET.RO (sc abiogenesis abyss srl) (hereinafter referred to as the “Site Administrator”) does not assume its obligation and does not guarantee implicitly or expressly for the content of any kind of the site www.FUNTICKET. RO (hereinafter referred to as the Site), whether created by the Site Administrator, is published on the Site by its contractual partners or at their request or is provided by event organizers to be published on the Site (referred to in continued “Site Content”).
The Site Administrator will make every reasonable effort to ensure the accuracy and reliability of the Site and will endeavor to correct errors and omissions as soon as possible.
To the fullest extent permitted by law, the Site Administrator makes no warranties or liability for the Content of the Site and, to the fullest extent permitted by law, cannot be held liable for any loss or damage that may result from the use of any Site. parts, sequences, the module of the Content of the Site or of the impossibility of its use, regardless of its cause or of the erroneous interpretation of any provisions of the Content of the Site.
Users understand and agree that the provision of the FUNTICKET service may be affected by certain objective conditions, as well as that any services offered through the Site are offered according to the principle “as is”, “as available”, and Users use these services on their risk.
Users understand and accept that the Site Administrator is absolved of any liability in the event of any outage, interruption, difficulty, malfunction or error in the operation of the Site, in the event of a technical error of any kind or any error in providing the service, and in any situation in which it would not prove certain that any errors or problems of a technical nature from those mentioned above are directly and exclusively due to the serious fault of the Site Administrator.
If the owner of the objective does not inform funticket.ro regarding any program change or impossibility of operation, the responsibility belongs entirely to the owner of the objective, so no responsibility in any form can be imputed morally or financially to funticket.ro
In cases of force majeure and fortuitous event, the Site Administrator and / or the operators, directors, employees, branches, subsidiaries and its representatives, are totally exonerated from liability. Cases of force majeure include, but are not limited to: malfunctions of the technical equipment of the Site Administrator, lack of internet connection, computer viruses, computer attacks of any kind, unauthorized access to the Site’s systems, operating errors , strikes, pandemics, epidemics, etc. Users expressly understand and accept that the Site Administrator is absolved to the maximum extent permitted by law of any liability for any direct, indirect, non-pecuniary damages, including but not limited to loss of profit, damages to honor. and reputation, I see commercial or other intangible losses, resulting from the use of the service or any other aspect related to the service as well as from the use of the Content of the Site in any way or any legal effects deriving from it.
For all orders placed, FUNTICKET.ro issues the tax invoice automatically, which will be sent automatically to the buyer’s email address
Its End User Complaints Policy
Complaints of any kind must be sent to the email address email@example.com.
These will be taken over, analyzed and treated individually, through written communications with the applicant.